Wataku Refund Policy

1. Introduction

This Refund Policy explains how Wataku handles refund requests for digital purchases made through the Wataku platform.

Our goal is to treat players fairly while recognizing that Wataku primarily provides digital products and services that are delivered immediately after purchase.

This Refund Policy should be read together with the:

• Wataku Terms of Service
• Wataku Privacy Policy
• Founder’s Pack Terms (where applicable)

2. Scope

This policy currently applies to:

• the Wataku Founder’s Pack.

As additional digital products become available, this policy may be expanded to include items such as:

• cosmetic themes;
• Academy courses;
• AI personalities;
• subscriptions;
• tournament entry fees.

3. Payment Processing

Payments are securely processed by Stripe or another approved payment provider.

Wataku does not store your complete payment card information.

Approved refunds are generally returned through the original payment method whenever possible.

4. Founder’s Pack

The Founder’s Pack is a one-time digital purchase that recognizes early supporters of Wataku.

The purchase may include:

• permanent Founder status;
• Founder badge or title;
• approved cosmetic rewards;
• other benefits specifically described at the time of purchase.

The Founder’s Pack does not provide gameplay advantages.

5. Refund Requests

If you believe a refund is appropriate, please contact Wataku Support as soon as reasonably possible after your purchase.

When reviewing a request, we may consider factors such as:

• whether the purchase was made accidentally;
• whether duplicate purchases occurred;
• whether there was a technical error;
• whether the purchase was completed successfully;
• whether the purchase has already been fulfilled;
• applicable consumer protection laws.

Each request is reviewed individually.

Submitting a request does not guarantee that a refund will be approved.

6. Situations Where a Refund May Be Considered

Examples include:

• accidental duplicate purchases;
• payment processing errors;
• technical failures that prevented delivery of the purchased entitlement;
• unauthorized purchases, where supported by the available evidence;
• circumstances required by applicable law.

Additional situations may be considered at Wataku’s discretion.

7. Situations Where a Refund May Be Declined

Examples may include:

• a change of personal preference after the digital entitlement has been successfully delivered;
• dissatisfaction arising from expected gameplay difficulty;
• misunderstanding of the game rules where the product description was accurate;
• requests that are inconsistent with these policies or applicable law;
• abuse of the refund process.

Nothing in this section limits rights that users may have under applicable consumer protection laws.

8. Duplicate Purchases

If the same user is accidentally charged more than once for the same Founder’s Pack due to a technical issue or payment error, please contact Wataku Support.

After verification, Wataku will work with the payment provider to resolve the issue appropriately.

Duplicate financial transactions do not create multiple Founder entitlements.

9. Technical Problems

If a payment succeeds but your Founder entitlement is not granted, please contact Wataku Support.

Wataku will investigate the transaction and, where appropriate:

• grant the missing entitlement;
• correct account records;
• or process another appropriate resolution.

10. Chargebacks

Before initiating a chargeback through your financial institution or payment provider, we encourage you to contact Wataku Support so that we have an opportunity to investigate and resolve the issue.

Fraudulent or abusive chargeback activity may result in account restrictions where permitted by law.

Nothing in this section limits your legal rights.

11. Processing Time

If a refund is approved:

• Wataku will initiate the refund through the payment provider as soon as reasonably practicable;
• the time required for funds to appear depends on your financial institution and payment provider.

Wataku cannot guarantee processing times once a refund has been submitted to the payment provider.

12. Taxes and Fees

Where applicable, refunds will be processed in accordance with relevant tax requirements and the payment provider’s capabilities.

Exchange rates, bank fees, or payment-provider fees outside Wataku’s control may affect the final amount received by the customer.

13. Changes to Digital Benefits

Wataku is an evolving platform.

From time to time we may:

• improve Founder rewards;
• introduce additional cosmetic benefits;
• refine platform features.

Such changes do not automatically create a right to a refund.

14. Consumer Rights

Nothing in this Refund Policy limits or excludes rights that cannot legally be limited or excluded under applicable consumer protection laws.

Where applicable law provides additional rights, those rights continue to apply.

15. Contacting Support

If you need assistance regarding a purchase, please provide, where available:

• your Wataku username;
• the email associated with your account;
• the approximate purchase date;
• a description of the issue.

Providing relevant information helps us investigate your request more efficiently.

Official support contact information will be published before commercial launch.

16. Policy Updates

Wataku may update this Refund Policy from time to time.

Material changes will be reflected by updating the “Last Updated” date and, where appropriate, notifying users through the Services.

17. Summary

We appreciate every player who chooses to support Wataku.

Our objective is to provide a transparent, fair, and consistent approach to resolving payment issues while continuing to build a trustworthy platform for the strategy gaming community.